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ID and Video Call verified but account still on hold

Active Member
Rahul G Member Since: Nov 21, 2019
1 of 3


A few months back I had received a notification to verify my identity. For my security, my upwork account was on a temporary hold on any payments via Upwork.

So now I've verified my identity with video call and added my Id as well. I'm waiting since 2-3days but my account still on hold and that video verification pop-up still appears on top of my upwork account. My Financial transactions are still limited. I've completed work for a client but I cannot withdraw the money.
please help me.

Thank you.

Avery O Moderator Member Since: Nov 23, 2015
2 of 3

Hi Rahul, 

I apologise for the inconvenience this has caused you. Please allow me some time to look into this, and I'll get back to you once I have more information. 

ETA: Rahul, I'm coming back here to note that the limitation to your account has already been lifted. Thank you for your patience.

Active Member
Rahul G Member Since: Nov 21, 2019
3 of 3

Thank you so much for your prompt reply and fast solution. It's really helpful Smiley Happy