ID photo upload for identity verification isn't working

[7d6b1cdb]

Hello!

I received an email to verify my identity after accepting a contract yesterday. My ID expired, so I was able to renew it this morning, but the new one won't arrive for several weeks.  I attempted to upload a photo of the temporary paper one I was issued, but I kept getting an error message (I believe it kept saying it's not a valid form of ID or something like that).

Obviously, I want to get this issue resolved so my contract isn't negatively impacted.  Can someone please assist me with this?

Thanks in advance!

-Bree

[cf05215b]

I'm not able to directly assist you with issues on specific platforms like Upwork, but I can offer some general guidance on how to handle the situation:

1. **Contact Upwork Support:** Your best course of action is to contact Upwork's customer support immediately. They can provide guidance and assistance in resolving the issue related to your ID verification. Upwork's support team is typically responsive and can help you navigate through the process.

2. **Explain the Situation:** When you reach out to Upwork support, be sure to provide a clear and detailed explanation of your situation. Mention that your original ID has expired, and you've applied for a renewal but only have the temporary paper ID at the moment.

3. **Follow Their Instructions:** Upwork support will guide you on how to proceed. They may ask for additional information or documents to verify your identity in the meantime. Be prompt in providing any requested information.

4. **Keep Communication with the Client:** If you have an ongoing contract and are unable to resolve the ID issue immediately, it's a good practice to keep your client informed about the situation. Clear and open communication can help maintain a positive working relationship.

Remember that Upwork takes identity verification seriously for security and compliance reasons. They will work with you to find a solution that allows you to continue your contract while ensuring the necessary verification is completed. Be patient, and follow their instructions to resolve the issue.

[7d6b1cdb · Accepted solution]

Upwork support was actually phenomenal in reaching out to me right away and they were able to resolve the issue so that I'm now verified 🙂

I completely understand why this is an issue they have to consider very carefully and why there are so many safeguards in place.  I just happened to be in the midst of one of those annoying hiccups that happen during adulting!  But it all worked out great and I'm very appreciative of the efforts of the support team members who assisted me.

[e033bf3e]

My experience is the opposite:

"Support" just brings me to their silly messaging area that takes me in circles and wastes my time.  It ultimately leads me to NO person to help, and just brings me back to this community page.  It's an endless circle.  A site like Upwork needs to have proper systems in place and people who can fix these bugs.  I am shocked and expected some professionalism but Upwork doesn't have ANY method in place of doing this properly.

[6211235a]

I have tried verifying my profile 100 times, I mean literally. 
Tried passport, Government Id and god knows what not. Tried reaching out to customer support and every time they give the same canned response. Can anyone here help us get verified? It is just not my account, a couple of my friends are also facing this same problem for a month now. 

[e033bf3e]

I am in the exact same scenario as you, and I have multiple contracts open that I cannot even sign because of this nonsense from Upwork,

I would be very embarressed to run a business this irresponsible with no safeguards nor customer service in place.  This is a real shame.