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Community Member

ID verification

Hello , please help me everytime i send my ID to up work with the bank statement the reply back that the ID is edited and it's notttttt

i sent my ID and second time my driving licene am so disappointed 

am so sure that who's checking that is not qualified enough to know difference between editing and real documents 

what should i do know am confused

my cam is broken i can't make that call i tried so much everytime i speak to agent saying my camera isn't working i tried 3 browsers Chrome was the first , Edge and Torbrowser 

please help me 😞

Community Member

Hello Heba,


I'm sorry to hear that. I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.


Thank you Ryan

appreciated , I hope someone will be able to solve it 

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