ID verified but account still suspended

[lrcm]

It has past several days since my account got suspended. Upwork already have verifified my ID and sent me a message that "...I'm good to go." I already requested why this is happening and sent all the documents upwork support team requested. 

[petra_r]

Your account won't ever be "good to go" without a real photo of yourself as the profile pic.

[lrcm]

Alright then, thanks. But, upwork could just explicity tell me that additional info.

[soam02]

Right, but its my past real photo.ok  i can apply for changce my profile photo

thanks

[franick]

My account is still suspended after my ID has been verified and I have my picture as profile picture

[AleksandarD]

Hi Franklin,

Thanks for reaching out to us. I checked and it seems that you didn't complete the required verification. Kindly follow up on this ticket in which you'll find a secure link to complete your verification and remove the temporary hold on your account.

Thank you.

[nkocendova · Accepted solution]

Hi Luis,

I've followed up with the team handling verification and a member of that team will reach out to you directly.

[lrcm]

Thanks Nina I will also upload a picture, like Petra suggested