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vivianzhangusa
Community Member

Identity Verification Issue

Hi,

 

I was asked to verifiy my identity before withdrawing funds. I've tried to upload my drive licence a few times but always tell me there's technical issue.

 

Error Message:

We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute.

 

Has anyone got the same issue? What shall I do about this?

 

Thanks!

Wei

1 REPLY 1
AveryO
Community Manager
Community Manager

Hi Wei, 

 

The Customer Support Team will reach out to you to assist you with verifying your identity.

Please also know that you need to verify your payment method. Go to your Settings page > Get Paid > and click on the verify now button to verify your payment method.


~ Avery
Upwork
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