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Identity Verification Issue

Active Member
Wei Z Member Since: Jun 11, 2018
1 of 2

Hi,

 

I was asked to verifiy my identity before withdrawing funds. I've tried to upload my drive licence a few times but always tell me there's technical issue.

 

Error Message:

We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute.

 

Has anyone got the same issue? What shall I do about this?

 

Thanks!

Wei

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 2

Hi Wei, 

 

The Customer Support Team will reach out to you to assist you with verifying your identity.

Please also know that you need to verify your payment method. Go to your Settings page > Get Paid > and click on the verify now button to verify your payment method.


-Avery
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