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Identity Verification Problem

Active Member
Sophia S Member Since: Jul 21, 2019
1 of 2
Hello, the Identity Verification is not working for me. It asks me to set up a whole new profile, whereas I’ve already got one and I can’t submit my phone number anywhere
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 2

Hi Sophia, 


It doesn't look like you are being requested to setup a new profile. Do you have any screengrab where this is showing for you? I also checked your account and can see that you already have contacted our team regarding your verification. 

If there's anything else our team can do for you, please let us know and we will assist you. 


-Avery
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