Jul 21, 2019 10:47:42 PM by Sophia S
Jul 21, 2019 11:51:26 PM by Avery O
Hi Sophia,
It doesn't look like you are being requested to setup a new profile. Do you have any screengrab where this is showing for you? I also checked your account and can see that you already have contacted our team regarding your verification.
If there's anything else our team can do for you, please let us know and we will assist you.