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sajain6663
Member

Identity Verification call message

Hello,

 

I am having this message displayed on my profile when I am looking for work proposals.

 

"Action required: Before you can submit job proposals, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here."

 

I am clicking on the link but it gets me to a page where I am puzzled which to choose. Can anyone guide me, why is this message popping up and how can I resolve this issue?"

 

Thank you.

9 REPLIES 9
aocumen
Community Manager
Community Manager

Hi Sweety, 


When you click on the link, you should be redirected to this page. Please make sure to login on the page so that when you scroll down, the "Verify Your Profile" button at the bottom appears.

 

Let us know if there are issues on your end.

 

Screen Shot 2017-03-02 at 1.40.36 PM.png


~ Avery
Upwork

I am having the same problem. When I click the verify button it does nothing. I have cleared my cache and cookies, and still nothing. 

 

Now Upwork has suspended works I am completing saying im not verified. WTF?

aocumen
Community Manager
Community Manager

Hi Isabelle, 


Thanks for letting us know. I'll be sure to share this to the team so that they can look into this further. 

This is also a gentle reminder to please only a use a picture of yourself for your profile image as it is a violation of the Upwork ToS to use a different image other than yourself. 


~ Avery
Upwork

Hi avery, 

 

due to a domestic violence situation I cannot post a photo of myself on my profile for my familys protection. I do not see why this should stop me from being able to use this platform.

sajain6663
Member

Thankyou, earlier when I tried the tab was just not opening up.

Now my account has been verified by the Upwork Team.

 

Thank you for the support 🙂

vijayvadhadia
Member

Hi, I'm also facing the same issue. Where profile verification button has gone? (as per in above screen shot). Now how can i verify my profile?

 

Upwork.png

 

Thanks

Vijay

Hi Vijay,

 

try using a different browser, like Firefox and click the link that was sent via e-mail. If you are still unable to find the chat box, let us know and we will escalate your issue.

Untitled
rade1210
Member

Hello, my name is Rade and I am a copywriter from Serbia.  I want to verify my profile so feel free to contact me when you're available. With regards, Rade.

Hi Rade,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

~ Bojan
Upwork
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