Identity Verification problem

[anwer-issawi]

Hello everyone,

I am trying to verify my Identity but there is no government ID option, only the passport and I don't have one!

how can I solve this problem to verify my Identity?

I am from Jordan Btw

[g_vasilevski]

Hi Anwer,

Feel free to upload a picture of another government ID and our team will review it. Once the review is completed one of our team members will reach out to you via ticket with more details if it's needed. Thank you.

[anwer-issawi]

 Hello Goran

I tried and it says

We had some trouble verifying your ID

Can somebody help me with this from your team, please?

[g_vasilevski · Accepted solution]

Hi Anwer,

Please follow the instructions listed on your ticket, if you need further help feel free to reach out to our team directly on your ticket. You can access your tickets on this Link, thank you.