lithiumsoft
Member

Identity Verification

Hi there, hope you guys can help.

 

Im having problems in the "Identity (ID) Verification" step. When i try to do it my full name is by default set as the credit card owner and i can't update it. In the agency that im building im the owner not who enter the credit card.

 

How can i solve this issue?

 

ThxBest Regards

Cristian Valor

1 REPLY 1
bstojadinovic
Community Manager
Community Manager

Hi Cristian,

 

Please note that you can use a bank account that's in agency owner's name or is a joint account that has Agency owner's name on it as a withdrawal method. 

 

We'll have one of our agents reach out to you via support ticket to assist you with this concern.

 

Thank you!

~ Bojan
Upwork