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Impossible to upload a profile photo

Active Member
Danie D Member Since: Aug 13, 2019
1 of 2

I cannot upload a photo to complete my profile, and really need to contact somebody at the Help Centre. I keep being directed to a bot that cannot help me.

 

I select a photo, and nothing happens. No Upwork webpage does not attempt to upload the photo, after 'select photo'. I've been encountering this problem every day for the past five days.

 

Not sure what the issue is. I have tried selecting several photos - low-res to hi-res, cropped, uncropped... but nothing works. 

 

I've closed the browser, cleared tried three different browsers. All I've accomplished so far is the loss of all my written profile input - eight times.

 

Thanks in advance.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 2

Hi Danie,

 

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. Let us know if the issue persists.

 

Thank you!

~ Bojan
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