Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Inactive client. But he already paid.

Highlighted
Active Member
Francisco S Member Since: Apr 24, 2020
1 of 5

Hello.

 

Let me explain the situation. I did a job for one of my clients. He was satisfied and he even paid the milestone. There are no milestones left. But now he became inactive. 

 

The last time we spoke was on the 18th of may. I read that it is best to close the contract if it is inactive for "a long period of time". How much is a long time? What is my best course of action? I wrote to him a couple of time requesting to end contract and give feedback. From what he told me, he had a nice experience with me. Should i wait?

Highlighted
Community Guru
Robin H Member Since: May 28, 2019
2 of 5

Yes you should wait to close the contract. If he left the platform he won't be able to provide feedback anyway. It doesn't hurt to leave a paid contract open.

Highlighted
Active Member
Francisco S Member Since: Apr 24, 2020
3 of 5

Thanks for the response Robin. But this is my concern:
"Ask clients to close the contract as soon as possible if the work on the project is done."

From https://support.upwork.com/hc/en-us/articles/211068358-My-Job-Success-Score?flash_digest=b873504ff9a...
What happens if the contract is not closed "as soon as possible"? Is there a point when this starts to affect me more than closing the contract myself?

Highlighted
Community Guru
Robin H Member Since: May 28, 2019
BEST ANSWER
4 of 5

Yes, you should ask the client to end the contract once the project is complete...that is if the client is still on the platform. We've discussed this topic a lot in this forum.  Supposedly it won't affect your JSS if you leave it open.

View solution in original post

Highlighted
Active Member
Francisco S Member Since: Apr 24, 2020
5 of 5

Thank you very much!

TOP KUDOED MEMBERS