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Incorrect Work Diary Entry for the previous week

prachi163
Community Guru
Prachi T Member Since: Nov 4, 2017
1 of 4

Hello,

So, I made a blunder! I entered manual time for 15th April for the wrong client! Now, I am unable to delete that entry!

Please, can someone advise me the best way to resolve this? 

Thank you.

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
2 of 4

Hi Prachi,

The logged hours you are referring is for the previously closed work week, please be informed that as per system design your are not able to edit the work diary for the closed work week.  In order for you to be paid for your worked hours, you may communicate with your client to ask for a bonus payment instead.  For the incorrectly billed contract, if payment has already been received, you may refund your client for the hours that was billed incorrectly. Hope this helps.

~ Jo-An

Untitled
prachi163
Community Guru
Prachi T Member Since: Nov 4, 2017
3 of 4

Thank you for your reply.

I haven't received the payment yet. It is under 'Pending'. What options do I have now? 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 4

@Prachi T wrote:

Thank you for your reply.

I haven't received the payment yet. It is under 'Pending'. What options do I have now? 


 The first thing you need to do is to IMMEDIATELY refund the client whose account was billed the hours you should have billed the other client.

 

Then ask the right client to pay you as a bonus.