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Issue with Creating Profile

Active Member
Daniel L Member Since: Jan 20, 2019
1 of 7

Hello, I am trying to create a profile and having trouble getting it to save the info or continue to the next page. The street field is required, however the site has this field grayed out. When I hover over it, a red block sign appears. Any ideas how to fix this or continue the process? Thank you!

Avery O Moderator Member Since: Nov 23, 2015
2 of 7

Hi Daniel, 

Could you please try typing your your address in the "Start typing your address" field/box. Once you type your address, it should auto-populate with different addresses as options. When you click your address, it will automatically fill in the street field.

Let us know if the issue persists.

Active Member
Daniel L Member Since: Jan 20, 2019
3 of 7
Hello. Thanks for the response. The "Start typing your address" is filled
out and that box is still blocked out. The Street address it self goes into
the box directly below the blocked box. When I press the continue button,
it wont let me go to the next page because that blocked out box is not
filled out. Thanks!
Community Guru
Jo-An B Member Since: Aug 2, 2016
4 of 7

Hi Daniel,

Could you please check if the City you are trying to select is located in the country you have selected as your country of residence. If it's not,  please try to clear your cache and cookies or try using another browser to change your location information.

~ Jo-An

Active Member
Jakki S Member Since: Nov 11, 2019
5 of 7

Hi -- I'm having the same problem as reported here, and the city is in the country of residence. Are there any other potential solutions I could try? 


Also, I'm having trouble uploading my photo. It keeps telling me to increase crop size, but won't let me increase the crop size.


thank you for your help!




Bojan S Moderator Member Since: Mar 9, 2018
6 of 7

Hi Jakki,


Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists and also try to complete your City field.


Thank you! 

~ Bojan
Active Member
Jakki S Member Since: Nov 11, 2019
7 of 7



I've just started creating a profile, and am not able to complete it because:

1) the system wants me to increase the crop size on my photo, but won't let me increase the crop size on my photo, and therefore won't let me upload a photo. I've tried with several different photos.

2) the system is insisting I include a street name, but the street name box is greyed out. I did find another query about this same issue in the archives from January, but the solutions listed did not work for me.


thanks for whatever help you can offer!