It is not safe to download this file... Contact Customer Support

[francinederby]

I have been sent a document to review, but I am unable to view it because I am getting an error message which says It is not safe to download this file. If you really want to access this file please contact Customer Support.

I'm new to Upwork and I've only been getting a chat bot. What can I do?

[BojanS]

Hi Francine,

I checked this for you and our team has already reached out to you regarding this concern. Please check this link for the ticket related to your concern or check the last email sent to you by our team for more information.

Thank you.