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jespody
Member

It is not safe to download this file. If you really want to access this file please contact Customer

Hey...I have a prospective client, and I wanted to preview the file that they attached. I tried and got this message:

It is not safe to download this file. If you really want to access this file please contact Customer Support.

 

How do I go about seeing the information?

 

Or does that mean it's some kind of malware download or something?

 

Please Help!!

Thanks, 

Jess

2 REPLIES 2
aocumen
Community Manager
Community Manager

Hi Jessica, 


I'll ask the Customer Support Team to reach out to you so that they can assist you. 


~ Avery
Upwork

Thank you. They are looking into it...I just hope everything's okay soonish..I ended up taking the job and cannot open the needed attachment!! ahh!! And it's my first assignment, so goin a lil nuts. lol. 

Thank you for passing along my issue though

-Jess