Alexandra H wrote:
How is the JSS updated only once ever 6 months or a year, but you are saying it is updated every second week? That makes no sense.
JSS is updated every other week. In that update, your scores are calculated based on a 6-month, 12-month, and 24-month window, and your JSS is the highest of the three. That is, Upwork calculates your score based on all jobs closed in the past 6 months, and all jobs closed in the past 12 months, and all jobs closed in the past 24 months and your score is the best of those three.
Thus, negative feedback negative feedback drops out of one possible calculation window after 6 months and drops out of any possible calculation after 24 months.
You don't get JSS until you have something of a track record--usually four or five jobs. When you do, it will appear on your profile and on your "My Stats" page.