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Job Success Score Fix

jackson-ms
Active Member
Kari J Member Since: Dec 12, 2018
1 of 14

Greetings,

 

I've recently noticed that my Job Success Score has dropped from 74% to 62%.

 

https://www.upwork.com/freelancers/~0158aaf6acb7fd5435 

 

On my profile, I have have receive 4-5 stars for public feedback. However I recognize that there is the strong possibility that I received negative private feedback and this can contribute to my score.

 

I also have two long contracts going back to February. One client has paused the contract while the other has not responded to my question in months. In both cases, I have not received compensation since April.  Could this also contribute to my low JSS and what can I do to remedy this?  

 

Thanks again,

 

Kari

m_sharman
Community Guru
Miriam H Member Since: May 16, 2017
2 of 14
What is your client recommend you score? That's basically your private feedback.
ambroz
Ace Contributor
Ambrož B Member Since: Aug 7, 2019
BEST ANSWER
3 of 14

Miriam,

 

probably he has not received the "client recommend" score yet. He has just 8 jobs (2 still in progress).

 

Kari,

 

You are in the middle of "hard Upwork freelancer's time". It means you have enough projects to calculate JSS, and so few of them that every bad feedback significantly impact your JSS. 

Suggestion is: just keep going and try to do your best to make your clients happy with your work Smiley Happy

View solution in original post

jackson-ms
Active Member
Kari J Member Since: Dec 12, 2018
4 of 14

Thank you Ambroz for your explanation and suggestion.

joshuarender
Active Member
Joshua R Member Since: Nov 25, 2019
5 of 14

Does this apply when I have a "No Feedback Given" on a job? I had a job go idle (months without doing any work), then I noticed my score went to 80% despite all of my completed jobs being 5 Stars. I now have one ongoing contract (Still being paid) and I closed the idle one out. I haven't been rated on the idle one I closed out yet and it tells me "No Feedback Given". 

 

It's kind of aggravating that my score can drop with an idle job or a job without feedback.

5d8d84a2
Active Member
Ash W Member Since: Jan 10, 2020
6 of 14

I don't get this answer. Can you clarify? Thank you!

gilbert-phyllis
Community Guru
Phyllis G Member Since: Sep 8, 2016
7 of 14

This is a year-old thread. Also, please use the quote function so it's clear which comment you are addressing.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
8 of 14

Kari J wrote:

 

I also have two long contracts going back to February. One client has paused the contract while the other has not responded to my question in months. In both cases, I have not received compensation since April.  Could this also contribute to my low JSS


No.

Those two jobs had money spent on them, so don't hurt you when they go idle.

What hurts is poor private feedback and jobs that are idle for months with nothing ever paid or close with nothing ever paid or are fully refunded.

 

jackson-ms
Active Member
Kari J Member Since: Dec 12, 2018
9 of 14

Thank you so much Petra for clarifying this issue. 

davidcohnupwork
Active Member
David C Member Since: Apr 24, 2019
10 of 14

My success score has recently dropped a few percent.  But I have only had 3 completed jobs with excellent scores and many other jobs have gone dormant for the moment.  I read in this same thread that if a job has money spent on it that goes dormant that it does not hurt your success score.  So all of my currently open jobs have had money spent on them.  So I am wondering what is causing my success score to start declining.

 

I also had one recent potential client that turned out to be a problem and I bowed out of the project politely before the project ever started.  Could this potential client have provided negative feedback, even though no project was started, that could impact my success score? 

 

Thanks much.

 

Dave

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