I've recently noticed that my Job Success Score has dropped from 74% to 62%.
On my profile, I have have receive 4-5 stars for public feedback. However I recognize that there is the strong possibility that I received negative private feedback and this can contribute to my score.
I also have two long contracts going back to February. One client has paused the contract while the other has not responded to my question in months. In both cases, I have not received compensation since April. Could this also contribute to my low JSS and what can I do to remedy this?
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probably he has not received the "client recommend" score yet. He has just 8 jobs (2 still in progress).
You are in the middle of "hard Upwork freelancer's time". It means you have enough projects to calculate JSS, and so few of them that every bad feedback significantly impact your JSS.
Suggestion is: just keep going and try to do your best to make your clients happy with your work
Kari J wrote:
I also have two long contracts going back to February. One client has paused the contract while the other has not responded to my question in months. In both cases, I have not received compensation since April. Could this also contribute to my low JSS
Those two jobs had money spent on them, so don't hurt you when they go idle.
What hurts is poor private feedback and jobs that are idle for months with nothing ever paid or close with nothing ever paid or are fully refunded.
My success score has recently dropped a few percent. But I have only had 3 completed jobs with excellent scores and many other jobs have gone dormant for the moment. I read in this same thread that if a job has money spent on it that goes dormant that it does not hurt your success score. So all of my currently open jobs have had money spent on them. So I am wondering what is causing my success score to start declining.
I also had one recent potential client that turned out to be a problem and I bowed out of the project politely before the project ever started. Could this potential client have provided negative feedback, even though no project was started, that could impact my success score?