Just opened my account. Can`t choose the basic package to buy connects . says my account is limited

[#1]

Just opened my account. Can`t choose the basic package to buy connects . says my account is limited. 

Yet i have entered a bank card in the system. completed my profile info. 

Why is this happening ?

[#2]

Hi Steve,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.