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Logo Not Updating

35d54450
Active Member
Robert Z Member Since: Apr 1, 2021
1 of 3

I have tried to update our logo for the past few days and have been unable to. I read the forums and it appears to be routine but for the platform. We have had three different admins try from both Macs and PC's. Please advise. 

35d54450
Active Member
Robert Z Member Since: Apr 1, 2021
2 of 3

Our company profile will not allow us to update our logo, email address or any other information. The logo has been particularily frustrating as we have cropped it to meet the 250x250 specifications and it still is giving us an error that it is not the correct size. When we did get the platform to accept the photo, we opted to save the changes however if we refresh the old information returns. I have read several forums and this seems to be on ongoing Upwork error. Please advise. 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
3 of 3

Hi Robert,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
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