I have just discovered that I have lost my 100% job success rate. I only had 100% happy clients and now my success rate has dropped dramatically to 70% in one week. Why? What did I do wrong? I have not asked for a refund or ended a contract from my end. Also, my rising talent badge is gone too.
I would be very thankful to know why this has happened and what I can do to go back my 100% job success rate again.
Thank you for your message. My name is Mike and I am part of the Talent Success team here at Upwork. First, I wanted to note that, when you receive a Job Success Score, you graduate from the Rising Talent program and begin working toward earning a Top Rated badge. This results in the loss of the Rising Talent badge.
There are a number of factors that can cause your JSS to decrease:
While we can't disclose the specifics of why your score dropped, here are some tips that you can consider to help increase your score:
I hope this helps!
Are you sure you even had a JSS? You can't have a JSS and rising talent at the same time, and if you just lost RT, and with your low number of jobs, I suspect this is your first JSS.
The reason is not great private feedback, the public stars and reviews mean little to the JSS algorithm.