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topspeed
Community Member

MPESA Withdrawal Issues

Hello guys, I usually get my funds every Wednesday. Upwork automatically initiates the process as per the settings. However, today I got a message, 'We attempted to process your recent payment request, but unfortunately, it failed.'

I re-updated my payment method (M-Pesa) and withdrew money manually. At other times, the process takes less than one hour. But today, it's been 5 hours since I withdrew and not received the money. Who else is experiencing this? How do I go about it? 

Thank you.

4 REPLIES 4
g_vasilevski
Retired Team Member
Retired Team Member

Hi Joseph,

 

Please allow up to 24 hours for your funds to be loaded on your account. If you haven't received them after 24 hours, feel free to follow up here and our team will assist you further. Thank you.

~ Goran
Upwork

It's alright, I will give the feedback after 24 hours.
Thank you.
gmburu
Community Member

Did you receive the funds after the 24hrs period as promised or was there an issue that rest of us will encounter in future?

topspeed
Community Member

Yes, the money reflected  before 24 hours elapsed. It  took  around  20  hours, the longest  I have  ever experience. Most of the  times, it takes less than  one  hour.  

 

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