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34336ebc
Community Member

Made mistake with upload wrong picture

Hello,

I created my upwork account in a IT firm and unknowingly the operators of the IT firm uploaded a wrong photo of me as my profile picture. I have earned some money on upwork but my financial account is suspended. I cannot change my profile picture until I do ID verification. I urgently need to change my profile picture please help

Please enable the ability to change my profile picture

3 REPLIES 3
PradeepH
Moderator
Moderator

Hi Freda,

 

Thank you for your message. Could you please try updating your profile picture now? Please note that further violation will lead to further account interruption. 

 

Thank you.

Pradeep

Upwork
2b196a7e
Community Member

Hello! im a hijabi girl. i wear veil and im not comfortable with uploading my profile picture. can you help me in this respect?

Hi Musfera,

While profile photos on Upwork must be an actual picture of you showing your full face, we do allow for certain exemptions including religious reasons. I've applied this exemption to your account as per your request. Could you please try uploading your profile picture one more time?

 

~Andrea
Upwork
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