Make changes again and again

[nouman657]

Hello,

i got myu first job and i completed my work and submit to the client he didn't reply for 3 to 4 days and then after 3 days he comeback and request for a change in project. he did this several times. he didn't tell me one time to make changes every time he comes with a new excuse. and everytime i make changes and resubmit my work. am i suppose to resubmit my work again and again or what should i do ???. if this happens he didn't give me my payment nor he accept my work. please assist me as soon as possible

[g_vasilevski]

Hi Nouman,

I would recommend communicating further with your client about your tasks and the work you need to deliver. Hopefully, both of you will come to a positive agreement for both sides. 

Please keep in mind that if you resubmit the work again you will reset the 14 days period. To learn more details about fixed price protection, check out this Help Article. Thank you.

[yitwail]

Nouman, if I were you I would tell the client you will make no more changes until he approves the milestone. Asking for changes is an excuse to avoid paying you. If he still refuses to approve it, then you can dispute the milestone, by following the directions under To file a dispute on an active contract on this page:
https://support.upwork.com/hc/en-us/articles/211068528-Dispute-Non-Release-of-a-Milestone-Payment 

[prestonhunter]

John is right.

Be polite. But be firm.

The client needs you more than you need him. Some clients do not understand how things work here on Upwork. As freelancers, we sometimes need to provide them with clear instructions about how to use the system properly. This may include telling the client that it is time for him to release payment if he wants the next task done.

It is not appropriate for a client to ask for new things in the project without creating a new milestone and paying the freelancer.

[nouman657]

Dear sir. Am new here and as i said earlier this is my first job. I don't
know how to tackle this type of clients thats why i need help from seniors
like you

[prestonhunter]

Is it acceptable for a client to ask for "changes" without creating a new milestone and paying more?

Generally speaking: No.

There is a different between "changes" and "corrections."

For example, a client asked an artist to create a vector graphic poster for the personnel department. The artist spelled the word "personel", with only one "n." The client asked the freelancer to fix this. That was acceptable.

Another client asked an artist to draw a picture of a cat wearing a rain coat.

The artist did so. 

Then the client asked for the cat to be wearing a hat. That was NOT in the contract. The client may NOT ask for that change without first asking the freelancer how much that will cost.

The client asked how much to add the hat. The freelancer named a dollar amount, and the client created a new milestone or contract to pay for that change.

[nouman657]

Dear sir.
Exactly thats what i am trying to say. Suppose if i didn't make any changes
if he request to change again and again then how much it take for this
contract to be completed? I resubmit my work and then he again request for
a change the i again resubmit. What is the end of this story??? He didn't
reply me for 2 he come againmay be tomorrow and aaked again for change then
he disappear again for 2 to 3 days and this process will continue. The
question is what should i do now to end this contract if i refund and
amount. Then where is my effort for the whole project??this Isn't the duty
of upwork to decide what to do??

[prestonhunter]

re: " Isn't the duty of Upwork to decide what to do?"

Upwork doesn't do that.

You need to manage this on your own, not with help from the Upwork Customer Service department.

But you CAN come here to the Forum to get help.

[nouman657]

Thats why am here sir

[nouman657]

Project is based on fixed price. Its decided he makes payment when the
projectis completed. Do you have any option pls help me

[prestonhunter]

re: "Project is based on fixed price. Its decided he makes payment when the project completed. Do you have any option pls help me."

Tell the client:

"George: Thank you for your note. I agree that these changes will improve the project. Those changes were not specifically written down in the original task description. So I can not do them outside of a new milestone or contract agreement. You may release the current escrow payment now, and as soon as you do that, I will get started on these changes."

Then DON'T DO ANY MORE WORK. Wait to get paid for the work you have already done. AFTER the client releases escrow payment, then you may tell the client how much he needs to pay in a new milestone in order to do those changes.

re: "Suppose if i didn't make any changes if he request to change again and again then how much it take for this contract to be completed?"

Don't do any more work until you get paid.

Click the button if you have not already done so, and then wait to get paid automatically.

If the client clicks the button to restart the clock, then you may have to start a dispute to push the client to release payment. But ideally, you can work this out directly with the client by informing the client that you WILL make the changes that he wants, AFTER he releases payment.

This sort of thing is MUCH BETTER to be handled by the client and freelancer agreeing to work together in an amicable way rather than trying to get Upwork to intervene.

[nouman657]

Dear sir.
Thanks for your reply. But if again make request for change he got another
14 days . He again after 2 to 3 days make a request for change then again
he got more 14 days

[prestonhunter]

Yeah, if he is just clicking the Request Changes button to avoid paying you, then he is playing games and being extremely unprofessional and immoral. He is exploiting the "fixed-price loophole."

The main thing for you to do is to NOT do any more work on the project.

If it is clear that he is just clicking the button to avoid paying, you will need to file a dispute.

https://support.upwork.com/hc/en-us/articles/211068528-Dispute-Non-Release-of-a-Milestone-Payment

[nouman657]

how much time i have to wait for filing a dispute in this case?

[prestonhunter]

re: "how much time i have to wait for filing a dispute in this case?"

Wait as long as you want to.

The contract is still open. It is not going anywhere.

The client can not get his money back unless you agree to refund it to him. But you can't get your money out of this if the client keeps clicking the Request Changes button. So you are essentially at a stalemate right now.

Maybe you can try being patient and doing nothing for a week... see if that prompts the client to ask you for your help and gives you an opportunity to ask him to release payment.

If the client really needs your help and actually wants those changes, you have an advantage. But if the client doesn't actually want any changes and is only clicking the button to prevent the release of payment, then he has you at a disadvantaged.

[nouman657]

Hello Sir,

Thank you soo much for your reply. my project is now approved from client i've got an email. but how can i withdraw my funds now ?? i go to setting and click on Get Paid but it shows 0.00. please tell me what can i do

[egaruth]

Hi Nouman,

I am sorry for the late response. Please note that your funds are currently in Pending, this represents the standard security hold period in which funds cannot be withdrawn. Payments for fixed-price milestones (and bonuses) have a 5-day security period from the time payment is made to funds availability. Let us know if need our further assistance.