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brianm0000
Community Member

Manual Name Review

Hi there - I'd like to request assistance with a manual name review. I am a director and sole employee of a company, and I want any payments to go to my company bank account. I have already set up the IBAN and other bank info but I get a name mismatch error.

 

I attempted contacting support via the link in the article (https://support.upwork.com/hc/en-us/articles/211063768#), but the chatbot simply directed me here.

 

If one of the Upwork staff could assist me in this matter I'd appreciate it greatly.

 

Thanks very much.

3 REPLIES 3
BojanS
Community Manager
Community Manager

Hi Brian,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
larreola
Community Member

Bojan, 

I'm on the same boat, I need all payments to go directly to my company account. 

I can't find a way to contact support to send you the proof that I'm the sole owner of the company and the account. 

Please create a ticket for me as well. 

Thanks. 

AveryO
Community Manager
Community Manager

Hi Luis, 


I have shared your concern with the Customer Support Team and they will reach out to you to assist you further. 


~ Avery
Upwork
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