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Community Member

Manual review of bank account name request


My payment method was removed due to the beneficiary name mismatch. My Upwork name (Gret) is a short variation of my real name, and bank account name, Margreta (Mar-Gret-a). I need to have someone from Upwork to do the manual review the name of my bank account details to verify and authorize to use my bank account.

Thank you.

Community Member

You can only add the payment method which has the same name on Upwork account as well as on bank account other the account will be suspended.

Hi and thanks for your reply. 

I will need customer support to manually review and approve my bank name since this kind of problem scenario is described as a resolvable ussie:


  • You are using a common name variation – We’ll approve recognized name variations, like Robert/Bob or J.J./John Jacob, within 48 hours. If you use an unrecognized name variation or nickname, we’ll require that you verify your identity.


Okay open a ticket for support

Retired Team Member
Retired Team Member

Hi Gret,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

~ Goran
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