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Membership Plan Upgrade Isuue

I created a new upwork account and now want to upgrade. But it says payment cant be processed choose and alternate. I am using visa card for that. Any help would be much appreciated. Thanks

Community Manager
Community Manager



Unfortunately, it looks like the charge on your credit card keeps getting declined. Please double check with your bank about this or add another billing method. 


To learn more about acceptable billing methods for paying memberships please read this help article.


Thank you.

~ Bojan

I double checked with my bank but they are saying there is no issue from there side. What should i do now? I tried again but same message that payment cant be processed add an alternate method.

Hi Zunaira,


One of our team members reached out to you via ticket to assist you further, you can access your tickets on this Link. Thank you.

~ Goran
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