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Membership Refund

Active Member
Shelby C Member Since: Feb 28, 2019
1 of 3
I haven't been using my account for a few months. I just switched my plan back to basic but was still charged $10 for this billing cycle. I would like to get a refund. You can check my account it has had no activity.

Thank you
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

Shelby:

Upwork's customer service representatives aren't able to process a refund based on your activity levels on the system. But if you have switched your plan back to basic, we can assure you that charges for premium membership will end.

 

So it's all good!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 3

Hi Shelby,

 

I checked your profile and looks like you didn't downgrade to the free membership plan. I'll go ahead and follow up with the team about your concern and you can expect to receive an update via support ticket directly.

 

Thank you!

~ Bojan
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