Dec 26, 2018 08:42:34 PM by Joanna Marie M
Hello! I need help because my messages won't load. It just keeps on turning but it won't load. Please help. Thanks a lot!
Solved! Go to Solution.
Dec 26, 2018 10:13:11 PM by Avery O
Hi Joanna,
Before I proceed, I wanted to check if you have tried clearing your cache and cookies, or used a different browser to see if the issue persists?
Dec 26, 2018 10:13:11 PM by Avery O
Hi Joanna,
Before I proceed, I wanted to check if you have tried clearing your cache and cookies, or used a different browser to see if the issue persists?
Dec 26, 2018 11:30:54 PM by Joanna Marie M
Dec 27, 2018 12:16:17 AM by Goran V
Hi Joanna,
One of our team members will reach out to you via ticket and assist you further with your messages, thank you.
Dec 27, 2018 10:02:10 PM by Joanna Marie M
Hi! How many days will it usually take? Because I have a lot of messages. Can't open it even in my phone. Thanks.
Dec 27, 2018 10:34:26 PM by Avery O
Hi Joanna Marie,
I checked your account and can see that you already have an open ticket for this issue. If you have more information that you would like to share, or have any question about the issue, feel free to post it on the same ticket thread so that the team can assist you further.
Alternatively, you may access your messages through the Upwork Desktop App and reply from there. Or, if you are receiving email notifications for the messages you have received, you should also be able to reply from your email inbox by clicking on the reply button on your email. This will then be sent to your client through the Messages page.
Dec 11, 2020 06:38:53 AM by Goran V
Hi Sandy,
Could you please confirm if you try clearing your cache and cookies or logging in via another browser to check your messages? Thank you.
Mar 1, 2021 04:12:42 AM by Jacqueline Leticia K
Hello. My messages have failed to load. it keeps saying reload the page, but i am still not able to view the messages. I have cleared cache and tried a new browser, it is still not woring
Mar 1, 2021 04:18:31 AM by Goran V
Hi Leticia,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.