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Messages keep on loading

jhanna031394
Active Member
Joanna Marie M Member Since: Jan 6, 2017
1 of 10

Hello! I need help because my messages won't load. It just keeps on turning but it won't load. Please help. Thanks a lot!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
2 of 10

Hi Joanna, 

Before I proceed, I wanted to check if you have tried clearing your cache and cookies, or used a different browser to see if the issue persists? 


-Avery
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jhanna031394
Active Member
Joanna Marie M Member Since: Jan 6, 2017
3 of 10
Hi! I haven't tried to clear cache yet but I tried opening it in mozilla
and it's just the same. It won't open also.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 10

Hi Joanna,

 

One of our team members will reach out to you via ticket and assist you further with your messages, thank you.


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jhanna031394
Active Member
Joanna Marie M Member Since: Jan 6, 2017
5 of 10

Hi! How many days will it usually take? Because I have a lot of messages. Can't open it even in my phone. Thanks.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 10

Hi Joanna Marie, 

I checked your account and can see that you already have an open ticket for this issue. If you have more information that you would like to share, or have any question about the issue, feel free to post it on the same ticket thread so that the team can assist you further. 


Alternatively, you may access your messages through the Upwork Desktop App and reply from there. Or, if you are receiving email notifications for the messages you have received, you should also be able to reply from your email inbox by clicking on the reply button on your email. This will then be sent to your client through the Messages page.


-Avery
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_sa
Active Member
Sandy P Member Since: Jun 25, 2018
7 of 10

Hi Avery, I am having the same issue.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 10

Hi Sandy,

 

Could you please confirm if you try clearing your cache and cookies or logging in via another browser to check your messages? Thank you.


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kokuleba-leticia
Active Member
Leticia K Member Since: May 29, 2020
9 of 10

Hello. My messages have failed to load. it keeps saying reload the page, but i am still not able to view the messages. I have cleared cache and tried a new browser, it is still not woring

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 10

Hi Leticia,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.


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