Money taken out of account but Plus plan not activated.

[#1]

Hi,

14.99 USD was taken out of my VISA card but my Plus plan on Upwork has not been activated.

[#2]

Hi David,

I checked but don't see any transaction on your Upwork account. Could you please click on my name above this post and send me a private message with a screenshot of the transaction you're referring to so we could check?

[#3 · Accepted solution]

Hi Andrea,

I asked my accounts team to check once again and I see that no money was taken out of our account. I apologise for my error. Thank you for your prompt response. You were very helpful.