May 30, 2018 10:52:35 AM Edited May 30, 2018 10:54:24 AM by Nadisa T
Hi,
I had a 100% Job Success rate and I have canceled a 1 project before 2 months ago. and then it was 90% over 2-3 months. I have completed 1 project before 2 days ago with 5 stars rating. so I thought my Job Success rate will be increased. but Now I see it is 86% . I wonder why it is getting down when I complete a project with 5 Stars rating?
Please let me know If I'm doing any wrong
Thank you
May 30, 2018 11:08:27 AM by Petra R
@Nadisa T wrote:I have completed 1 project before 2 days ago with 5 stars rating. so I thought my Job Success rate will be increased. but Now I see it is 86% . I wonder why it is getting down when I complete a project with 5 Stars rating?
Possibly private feedback. Did your "Clients who would recommend you" percentage decrease at the same time?
May 30, 2018 11:23:01 AM by Nadisa T
Thank you so much.. but the client was very happy. he always mentions that and we never had any problem. is there is any way that i can check this Upwork admin or support to make sure not a tech error?
May 30, 2018 11:43:11 AM by Nina K
Hi Nadisa,
We won't be able to share exact reasons for the drop in your score, however JSS can change due to a few different reasons including private feedback from a client as Petra stated, as well as public feedback, a job falling out of the calculation window, and inactive contracts. You can find some more information regarding changes in JSS by having a look at this article.
May 30, 2018 12:16:35 PM by Nadisa T
wow. according to the article, it's should be only problem with my last order Privet feedback. because rest will not match since i did not do any contacts in last 2 months. I wonder why my client left a bad rating for privet feedback because his public feedback was" highly recommended to all"
anyway, It is fine now. I decide not to look more into it.
"Fate of Freelancers on Every online platform"
Thank you