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My Profile Picture is Not Uploading

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Active Member
Jacob B Member Since: Oct 2, 2019
1 of 6

Hi,

I just signed up for upwork and am in the process of creating my profile. However, when I try to upload a profile picture, I keep getting this error message. (See attached). I tried different pictures, but none of them worked. I even got a 4k picture and it still gave me that error. Please help me.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 6

Hi Jacob, 


Before I proceed, could you please try clearing your cookies or using a different browser to see if the issue persists? Let me know so that I can assist you further. 


-Avery
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Active Member
Jacob B Member Since: Oct 2, 2019
3 of 6

I have tried clearing my cookies and switching to a different browser. Nothing seems to work.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 6

Hi Jacob,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Active Member
Laura P Member Since: Mar 20, 2020
5 of 6

Hi there, 

 

I am having the same issue of receiving an error notice each time I try to upload a profile picture. I cleared my cache and cookies, and tried a new browser but had no success. 

Can you help me?

 

Laura 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 6

Hi Laura,

 

I'm sorry for the inconvenience this has caused you. I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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