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My account is showing that it is suspended and i contact customer support.

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Active Member
Muhammad U Member Since: Sep 20, 2017
1 of 2

I joined upwork and did not use my account . 1 month ago I start using and my account was approved. they ask me to provide me Id verification which i send them today . After sending ID verification i got a pop up saying that your provided ID verification is approved .
After that i see a bar showing that my account is suspended and i need to contact with customer support. 

I try contacting customer supoort but i am not able to find anyway . 
The support page just have some automated bots and nothing else . 
i try to open ticket with customer supoort but i am not able to do it . 

I got not email or notification informing me about the reason. 

I dont even use the account so i am not able to understand that why they did that . 
I heared alot about good repute of upwork supoort but disappointed to see that there is no option to contact them actually .

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 2

Hi Muhammad,

 

I checked your account, and it looks like our team has already updated your ticket to let you know that the suspension on your account has been lifted. Please refer to the information they shared on your ticket. Thank you!


-Joanne
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