Aug 29, 2019 12:12:42 AM Edited Aug 29, 2019 02:14:43 AM by Goran V
I logged in here after a very long time, I did not violated any upwork policy. But after 1 or 2 miniuts of logging into my account, it got suspended. Can anyone from upwork community help me in this situation. I have few skills and just want to start freelancing here.
**Edited for Community Guidelines**
Aug 29, 2019 01:50:09 AM by Preston H
The screenshot you posted says that you changed your password AND you changed your security question within a few minutes, AND you did so while connecting from an unknown device.
If that flagged a suspension so that these actions can be confirmed, then that was a reasonable automated security precaution on Upwork's part.
Can you explain why you changed your password and security question while using a new device?
Aug 29, 2019 03:07:27 AM by Mutahir N
Thankyou very much for your responce.
I was not sure of my old password, that is why i clicked forget password and updated it. I was doing this on my new laptop and don't have access to my old device. Than i started updating my profile and all of sudden i got suspended.
Well now i know upwork have a strong security system to protect it's users, I will take care of all these situations next time but please for now open my account, that would be great help.
Aug 29, 2019 02:31:31 AM by Goran V
Hi Mutahir,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Aug 29, 2019 03:09:46 AM by Mutahir N
Oh i accidently clicked this reply as a solution now what should i do!!