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My bank account was charged $49.99 from Upwork. I do not know what this charge is for and I did not

Active Member
Debra M Member Since: Oct 21, 2019
1 of 5

I am new to Upwork and linked my bank accounts for payments from clients.  I have been charged $49.99 for something that I did not authorize.  I would like the customer service number please.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 5

Hi Debra,

 

I checked and don't see any such charges on this account you use to post in the Community. However, I believe there may be another account you've registered on the platform. We'll have one of our agents reach out to you directly and sort it out.

 

Thank you!

~ Bojan
Untitled
Active Member
Debra M Member Since: Oct 21, 2019
3 of 5
Thank you. The charge is still pending so I'd like to get it sorted out
as soon as possible.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 5

Hi Debra,

 

I saw that you've spoken with one of our agents on the phone and the issue was sorted out. If you have any follow up questions, please let us know here or via the support ticket created after the phone call.

 

Thank you!

~ Bojan
Untitled
Active Member
Debra M Member Since: Nov 19, 2019
5 of 5

Yes, the issue was resolved.  Thank you.

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