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9954e07e
Community Member

My bank was charged twice

I noticed my bank was charged twice for the same amount. How do I get this resolved

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Sheila,

 

You will see several rows in your Transaction history for one milestone. That's because each step of the payment is recorded:

  • Funds are deposited into your account from a billing method
  • Funds move out of your account into escrow
  • Funds move out of your account to cover the payment processing fee
  • When releasing payment, funds are deposited back in your account from escrow.
  • Funds are sent from your account to the freelancer.

For more information, check out this help article.

 

Thank you!

~ Bojan
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