My client account has been suspended

[cuttingedgecnc]

My account has an error: Financial transactions for have been limited. Please check your email for additional information or contact customer support.  

I have recieved no email and I can see no way of contacting customer support. 

I want to make a hire, but see a message: Your account is currently suspended and you have an outstanding balance. Please update your billing information now or contact Upwork support.

I don't have an outstanding balance. 

Could someone from the upwork team sort this out ASAP please.

[m_sharman]

I've flagged a moderator. 

[JoanneP]

Hi Jess,

I checked this account that you used to post here in the community, but I am not seeing any limitation on the account. Do you have another Upwork account? Could you please send me a PM by clicking on my name and kindly share more information so I can check this for you. Thank you.

[32bef697]

I have no balance, and I've added another card.

My account is still suspended?

I want to pay for a gig ??-

[JoanneP]

Hi Dan,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.