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My client account has been suspended

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Active Member
Jess B Member Since: Nov 17, 2019
1 of 3

My account has an error: Financial transactions for have been limited. Please check your email for additional information or contact customer support.  

 

I have recieved no email and I can see no way of contacting customer support. 

 

I want to make a hire, but see a message: Your account is currently suspended and you have an outstanding balance. Please update your billing information now or contact Upwork support.

 

I don't have an outstanding balance. 

 

Could someone from the upwork team sort this out ASAP please.

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Community Guru
Miriam H Member Since: May 16, 2017
2 of 3

I've flagged a moderator. 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3 of 3

Hi Jess,

 

I checked this account that you used to post here in the community, but I am not seeing any limitation on the account. Do you have another Upwork account? Could you please send me a PM by clicking on my name and kindly share more information so I can check this for you. Thank you.


-Joanne
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