My company also needs a w-9 ASAP. Please contact me. (I too am wondering why year after year you make your customers beg you for this information. This is very unprofessional. And fyi, your 'Tax Requirements' page does not address our need for W9s at all, you can stop sending people that link. )
A member of the Customer Support Team will reach out to you to assist you further.
As for your feedback about sending the link, could you please share more information about this so that we can look further? Are you referring to the link I added on my reply before your post?