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2c17af81
Community Member

My contract has been frozen due to financial hold!

I need to get this resolved asap!

 

Last week, I noticed I had been charged twice for Oct. 15th, so intially I requested a refund from my freelancer thinking I accidentally charged him twice. After looking into it more, it looked like it was an error with Upwork, so I disputed the extra charge with my card. 

 

My freelancer was about to give me my final product today, until my account froze. Upwork sent me a notification of this, but didn't send any further instructions. I tried to cancel the dispute with my freelancer, but wasn't given the option. There wasn't any open disputes. I didn't see any kind of customer service number to get someone on the phone either. What is needed in order that I may proceed with my freelancer>

1 REPLY 1
BojanS
Community Manager
Community Manager

Thank you for reaching out to us, Ariel.

 

One of our team members will reach out to you directly via a support ticket to assist you with your account status. 

~ Bojan
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