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wendyhuang31
Community Member

My employer has released a bonus pay, but why it still shows 0 on my balance and how do it withdraw

Hi Upwork, 

 

My emplyer has already released the bonus for my work, but it still shows "0" on my balance, and its "Pending" on the balance ammount. Is it still transfering from the systerm? And if yes how long I shall wait before withdraw the fee? 

 

Thanks so much!

Stay safe

Wendy

 

 

1 REPLY 1
petra_r
Community Member


Wendy H wrote:

 

My emplyer has already released the bonus for my work, but it still shows "0" on my balance, and its "Pending" on the balance ammount.

 


Payments are subject to a 5 day security period.

Look at your Pending Tab on your Reports home page

The date your bonus, provided Upwork was successfully able to charge the client's payment method, will show in the left hand column under "Date"

 

If it shows as "Pending" instead of the date in that left hand column for more than 24 hours, there is an issue.

 

date available.png

 

 

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