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My old account?

Active Member
Safia W Member Since: Jun 6, 2017
1 of 4

When I try to "forget password" it says my user name is not available so I go to create a profile but the email address is all ready in use. 

 

Please help me with this. 

 

**edited for Community Guidelines**

 

Thank you 

Regards 

Community Guru
Juvy Ann P Member Since: Oct 29, 2015
2 of 4

@Safia W wrote:

When I try to "forget password" it says my user name is not available so I go to create a profile but the email address is all ready in use. 

 

Please help me with this. 

 

My email address is s.w.12@live.com 

 

Thank you 

Regards 


 The best course of action would have been to click on "Forgot password" and not create a new profile, Safia.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 4

Hi Safia, 


Please take note that users are only allowed one account on the platform. We'll have someone from the support team reach out to you to solve this issue.


-Avery
Untitled
Active Member
Safia W Member Since: Jun 6, 2017
4 of 4

Thank you Looking forward to getting my old account back. 

 

I did click forgot password but it doesn't detect my email address even though I have registered earlier. 

 

Thank you 

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