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laura_bongers
Community Member

My payment method was flagged for a name mismatch

I'm using a pen name on Upwork (only the surname is different from my legal name)

How can I verify my identity to set up my payment method and not get flagged for name mismatch? 

Thanks.

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Laura,

 

If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name. 

 

We'll have one of our agents reach out to you via a support ticket to further assist you with this concern.

 

Thank you.

~ Bojan
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