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My payment method was flagged for a name mismatch

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Active Member
Laura B Member Since: Mar 26, 2020
1 of 2

I'm using a pen name on Upwork (only the surname is different from my legal name)

How can I verify my identity to set up my payment method and not get flagged for name mismatch? 

Thanks.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Laura,

 

If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name. 

 

We'll have one of our agents reach out to you via a support ticket to further assist you with this concern.

 

Thank you.

~ Bojan
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