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gusbrasil
Community Member

My payment methods aren't work

Do I have configurated my paypal account to buy more connects but it isn't work. I have connected it as needed but when I make the buy the system answer (failed to charge).

I have tried to use my funds, my credit card funds, and also I have tried to use my credit card directly without use with paypal. No one of the options are working. Ever the same problem.

I'll let here 2 screenshots to show the resume of the problem.

1 REPLY 1
AveryO
Community Manager
Community Manager

Hi Filipe, 

 

I checked your account, and you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork.

 

Please also check your credit card with your servicing bank for more information on why the transaction was rejected on Upwork. 


~ Avery
Upwork
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