Jan 28, 2020 10:59:20 AM by Jon T
Hello, I can't upload my profile photo. I've tried using two different browsers to no avail. It's a headshot it's just my head on a neutral background.
Jan 28, 2020 11:16:02 AM by Bojan S
Hi Jon,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
Feb 6, 2020 03:15:20 PM by Bojan S
Hi Jon,
Could you please follow back with us here if you still need assistance? We can assist you accordingly or have the correct support team to assist you.
Thank you.
Feb 6, 2020 03:19:28 PM by Jon T
Feb 6, 2020 05:53:02 PM by Avery O
Hi Jon,
It looks like your file didn't attach to your message. I'll have a member of the team reach out to you to assist you further with your concern.
Jan 22, 2021 10:20:49 AM by Stacy E
My profile photo is still waiting for verification since yesterday, but my team has been verified.
Jan 22, 2021 11:07:31 AM by Bojan S
Hi Stacy,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.