My photo won't upload

[Jon T]

Hello, I can't upload my profile photo.  I've tried using two different browsers to no avail.  It's a headshot it's just my head on a neutral background.

[Bojan S]

Hi Jon,

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

Thank you!

[Jon T]

Is it possible that the file is too big?

[Bojan S]

Hi Jon,

Could you please follow back with us here if you still need assistance? We can assist you accordingly or have the correct support team to assist you.

Thank you.

[Jon T]

I still can't upload a pic. Attached is the message that I receive.

[Avery O]

Hi Jon, 

It looks like your file didn't attach to your message. I'll have a member of the team reach out to you to assist you further with your concern. 

[Stacy E]

My profile photo is still waiting for verification since yesterday, but my team has been verified.   

[Bojan S]

Hi Stacy,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.