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My profile has been hidden

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Active Member
Serhii R Member Since: Jan 23, 2019
1 of 12

Good Day! I have a verified profile, but...

Unfortunately, I received a notification that my profile was hidden and I don`t  able to submit proposals.

I clicked on the "resubmit profile" yesterday, but nothing has changed and today this button has appeared again.

Please help me, what do I need to do to be able to work again?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
2 of 12

Hi Serhii, 


The limitation to your account has already been lifted, and you should be able to continue to use your Upwork account. Let us know if you need further assistance. 


-Avery
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View solution in original post

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Active Member
Serhii R Member Since: Jan 23, 2019
3 of 12

 Hi Avery, Thank you for the answer.

But it is indicated that my profile is still under review and I can not send proposals

screen in attachment.

**Edited for Community Guidelines**

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 12

Hi Serhii,

 

Please log out and log in again to your account, if you`re still seeing the same message on your end let me know. Thank you.


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Active Member
Serhii R Member Since: Jan 23, 2019
5 of 12

Hi, Goran. 

I did it, but it did not help.

I still see this message.

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Active Member
Soha A Member Since: Apr 19, 2019
6 of 12

Please help me. I too have limitations on my profile and is has been hidden. Please contact me for help.

 

Thank you.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 12

Hi Soha,

 

I’ve reset your profile visibility back to public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here. Thank you.


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Active Member
Soha A Member Since: Apr 19, 2019
8 of 12
Hello. I still have the same problem. My profile is still hidden and I cannot make proposal to any jobs. Please help me.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 12

Hi Soha,

 

One of our team members will reach out to you directly via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Soha A Member Since: Apr 19, 2019
10 of 12

Ok. I am waiting for the response. Thank you.